Has the introduction of the compulsory licensing of individuals undertaking designated activities within the private security industry improved the quality of applicants?
SIA licensing covers manned guarding (including security guarding, door supervision, close protection, cash and valuables in transit, public space surveillance using CCTV), key holding and vehicle immobilising. Licensing ensures that private security operatives are ‘fit and proper’ persons who are properly trained and qualified to do their job.
At ESP we always start with the individual. How else can we deliver on our promises? It is essential that our staff know, understand and share our expectations of faultless contract delivery. We are not a staff agency with hundreds of names on our books: we recruit, train & manage security professionals that share our passion for customer service and in this we hope to achieve a stable, reliable and cost effective operation over the long term.
We understand the importance of creating the right team to support you in your manned security guarding requirements. Every customer requirement is different, but we believe that there are two key elements underpinning a successful service:
We appreciate that no two clients' guarding requirements are exactly the same and that understanding the subtleties of your environment is central to providing a high quality service. We will meet with you, perform a full site survey and undertake a Risk Assessment. If you already have a written security strategy we will see how we might add value or, in consultation with your representative, we will build a security service to meet your needs.
Setting the correct service levels is important; achieving them in a consistent and managed way is vital. Our managers will identify and select the right calibre of SIA licensed security guards who best suit your manned guarding requirements.
Our security officers will often interact with the general public or visitors on your behalf, therefore we pay great attention to selecting the correct officers for your environment. It can often be the case that our security guards will be viewed as part of your team. We take this responsibility very seriously.
All our mobile security services are tracked real time. Any incidents that we may have dealt with on your behalf are reported and sent via email directly to you, giving GPS location, photo, signature and full report. We do not overload our mobile officers as we understand the detrimental effect it can have on a client's business if the officer on the ground is rushing to get off to the next assignment. We keep our mobile patrols within a 10 mile radius this enables us to deliver a very cost effective and rapidly deployed mobile guarding solution, tailored to support your operational needs.